Refund policy

Refund Policy

We want you to love your Rainbow Tallow. Your first order is covered by our One Jar Promise: if Rainbow Tallow isn't for you, we'll refund the price of one jar. Just contact us within 30 days of delivery.

Step one is always: contact us first. Email team@rainbowtallow.com with your order number before doing anything else. Most of the time we can help. Many customers just need a quick tip on how much to use or how to warm it. If not, we'll get your refund started right away. Returns and refunds can't be processed without contacting us first.

Pro Tip: Ordering 2 or 3 jars? Open one jar first and try it before opening the rest.

Quality Promise: Every jar is whipped by hand in small batches. We take pride in our craft, but nobody's perfect. If your jar arrives damaged, melted or wrong, send us a photo within 7 days and we'll replace it free of charge.

Please note: Rainbow Tallow is fresh, handmade skincare with a shelf life. For hygiene and freshness reasons, we refund a maximum of one jar per customer. Multi-jar orders are discounted bundles, so the remaining jars are final sale.

How the One Jar Promise works

Opened and tried your jar?

  1. Email team@rainbowtallow.com within 30 days of delivery
  2. We'll refund the price you paid for one jar
  3. Keep the opened jar. No need to send it back

Haven't opened it?

  1. Email team@rainbowtallow.com within 30 days of delivery for return approval
  2. Ship one sealed, unopened jar back to us (return shipping paid by the customer)
  3. Once we receive it, we'll refund the price you paid for that jar

Packages sent back without an approved return, or containing opened jars, will not be refunded.

While we stand behind your first order with our One Jar Promise, we refund a maximum of one jar per customer, opened or unopened.

For hygiene and freshness reasons, opened jars cannot be sent back.

All sales are final once the 30-day window has passed or once your one-jar refund has been issued.

Subscriptions: The One Jar Promise applies to your first subscription shipment only. Renewal shipments are not eligible for returns or refunds. You can cancel or pause anytime before your next billing date so you're never charged for a shipment you don't want.

The refund amount is the price you paid per jar (order total ÷ number of jars). Refunds go back to your original payment method within 10 business days.

Questions? team@rainbowtallow.com